Partner (Drivers) Privacy Statement

At iRaac Taxi, we value the trust you place in us when you join as a driver partner. Protecting your privacy is a responsibility we take seriously. This statement explains, in detail, how we collect, use, and protect the information you provide, and how you can exercise your rights over your data.

1. Information We Collect

When you register as a driver partner, we collect specific personal and professional details to ensure the safety, reliability, and legal compliance of our platform. This includes:

• Personal Identification – Your full name, date of birth, and national ID or passport details, which are necessary for identity verification.

• Contact Information – Your phone number, email address, and home address so we can communicate with you and send important updates.

• Vehicle Information – Your vehicle registration number, license plate, model, color, and proof of insurance to confirm that your vehicle meets our safety and service standards.

• Bank or Payment Information – Account details required to process your earnings and payouts securely.

• Location Data – Collected during trips to assign ride requests, enable navigation, ensure passenger safety, and improve service quality.

2. How We Use Your Information

The information you provide is used exclusively for operational, safety, and legal purposes. Specifically, we use your data to:

• Verify your identity and confirm that you meet the requirements to drive with iRaac Taxi.

• Connect you with passengers in real time through the app.

• Process trip records for payment, performance tracking, and dispute resolution.

• Communicate with you about trip requests, policy changes, promotions, and important service updates.

• Fulfill legal and regulatory obligations under Djibouti’s transportation laws.

3. How We Protect Your Information

We take strong measures to keep your data safe. All sensitive information is stored on secure servers and protected by industry-standard encryption technologies.

Access to your personal data is strictly limited to authorized personnel who need it for operational purposes.

We do not sell, rent, or share your personal information with unrelated third parties for marketing purposes.

4. Sharing of Information

Your information is shared only when necessary to provide services or comply with the law. This includes:

• Sharing your name, profile photo, vehicle details, and rating with passengers so they can identify you before the ride.

• Providing relevant details to payment processors to facilitate secure transactions.

• Disclosing information to law enforcement or regulatory bodies when required by law or in connection with an investigation into fraud, safety incidents, or other legal matters.

5. Your Rights

As a driver partner, you have the right to:

• Access – Request a copy of the personal data we hold about you.

• Correction – Update or correct inaccurate or incomplete information.

• Deletion – Request the removal of your data from our systems, subject to legal requirements such as tax or regulatory obligations.

We aim to respond to all such requests within a reasonable timeframe and in accordance with Djibouti’s privacy regulations.

6. Contact Us

If you have any questions, concerns, or requests regarding this privacy statement or your personal data, you can contact us via:

📧 admin@iraactaxi.com
📞 +253 77 83 30 71
📍 iRaac Taxi Headquarters, Nagad,  Djibouti City