Help & Support

At iRaac Taxi, we’re here to make your rides smooth, safe, and stress-free.
If you ever have a question or face a problem, our support team is ready to assist you every step of the way.

Getting Started

1. Download the App – Available on the App Store and Google Play.

2. Create Your Account – Sign up using your phone number or email.

3. Book Your Ride – Enter your pickup and destination points, choose your preferred ride type, and confirm.

4. Pay Your Way – Choose from cash, card, or mobile wallets 

Frequently Asked Questions (FAQs)

Q: How do I pay for my ride?
A: You can pay using cash, card, or iRaac Wallet  directly through the app or to the driver.

Q: Can I schedule a ride in advance?
A: Yes! You can schedule your trip ahead of time so a driver will be ready when you are.

Q: How do I contact my driver?
A: After booking, you can call or message your driver through the app’s contact button.

Q: What if I left something in the car?
A: Contact our support team or reach out to your driver directly from the ride history section in your app.

Safety Tips

• Always check the driver’s name, photo, and car plate before entering the vehicle.

• Share your trip details with friends or family using the app’s share feature.

• Use in-app payments for a secure transaction when possible.

Contact Us

• In-App Support – Go to “Support” in the app menu.

• Email – Admin@iraactaxi.com

• Phone – +253 77 30 45 49 

• Social Media – Send us a message on our official Tiktok, Facebook, Instagram, or Twitter pages.

We value your feedback and work hard to improve your experience every day.
With iRaac Taxi, help is always just a tap away.